The Jerry Maguire Approach to Customer Service
One important issue in client support is understanding the priorities and goals of our clients. While we may never completely grasp every facet of their jobs, we need to appreciate...
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Your Version of ACS Master System Obsolete? Not to us!
Did you recently receive a notification or email from the original dealer of your system that your version is outdated or obsolete?
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Master System Schedule doesn't work! Or, Does it?
Too much paper. Not enough room for more types of work. Too complicated and not flexible enough. Too cumbersome. Wasn't giving enough information for the shop. But we were looking at it as a rule instead of a tool.
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Bad Management = Creative Shutdown
Let me start with the admission I am not a good manager. I am management handicapped. I remind myself of this fact almost daily. I believe I get the results I seek with my team and I strive to overcome....
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Investing Passion at Work
The investment of passion multiplies upon itself and is contagious. Your direct enthusiasm expressed will be picked up by others and the zeal for the moment or cause will be carried on in a ripple effect, motivating....
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Conquering the Email Monster
When I worked for my previous employer, I developed a work habit of emptying my email inbox at the end of every day. This worked great when my tasks were straightforward and there weren't any blurred lines....
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